‘Customers’ replace students

College students see themselves as “customers” who are always right, a professor complains.  He must cater to their “learning styles” to show respect, but they don’t feel obliged to turn off their cell phones in class.

Also on Community College Spotlight: Associate degrees and job-specific credentials will help close the skills gap, says a new report, which urges businesses to work with colleges to create “earn and learn” opportunities.