Students see themselves as consumers, not learners, writes a community college professor. When he discussed, in a rhetoric class, how mores and opinions have changed on a controversial topic, a student objected, saying, “I’m not paying for your opinion.”
. . . the current emphasis on “customer service” in academe seems to have given some students the impression that they have the right to “purchase” only those ideas that they personally agree with, and that all other ideas or opinions are at best irrelevant and at worst akin to faulty products or unsatisfactory service.
Ultimately, students are paying for faculty members’ opinions, or, at least, their professional judgment, he adds. It’s “not just what we know, but what we think about what we know.”