As an example of how mission creep adds to administrative bloat, Jay P. Greene reports that the University of Central Arkansas is contracting with a company, called Snoozester to provide a wake-up and reminder phone call service for students.
Students, at no additional cost to themselves, can arrange to have Snoozester call their cell phone to make sure they wake-up on time in the morning or to remind them of a test or appointment. Never mind that almost all cell phones already have alarm functions. We need the university to pay $11,000 to a company to make phone calls to students.
In addition to the $11,000, UCA is paying administrators to write and approve the Snoozester contract and monitor performance, Greene adds. And once the university is responsible for getting students out of bed, what’s next?