I still don’t have the DSL connection that I was supposed to have on Sept. 7. (Actually, they were supposed to hold off on cutting the old DSL line till the new one was ready.) But the fifth tech person set me up to use dial-up. In theory, I’ll have DSL tomorrow. Of course, I’ve been hearing that all week.
The tech support people are trained in customer service phraseology: “I’m sorry for any inconvenience.” But they don’t have the ability to minimize my inconvenience by solving the problem.